" dir="ltr"> Privacy Policy | Elegance Services

Privacy Policy

Last updated: 31/07/2026

1. Data Controller

The data controller is ELEGANCE SERVICES IKE, located at Houlakia, Mykonos 84600, Greece (ΓΕΜΗ: 183250504000). You can contact us at:

2. What Data We Collect

We collect personal data that you voluntarily provide to us when you:

  • Submit a booking or enquiry form
  • Contact us by phone or email
  • Visit our website (technical/usage data via cookies)

This data may include: full name, email address, phone number, pickup/drop-off location, travel dates, vehicle preferences and any information you voluntarily provide in message fields.

3. How We Use Your Data

  • To process and confirm your vehicle rental booking
  • To contact you regarding your reservation or enquiry
  • To send a booking confirmation email to your address
  • To comply with legal obligations (accounting, tax)
  • To improve our website and services (anonymous analytics)

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR (Regulation 2016/679):

  • Contract performance: Processing is necessary to fulfil your rental booking.
  • Legitimate interest: To respond to enquiries and improve our services.
  • Legal obligation: To comply with applicable Greek and EU law.
  • Consent: Where you have explicitly given consent (e.g. marketing communications).

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in any case for a minimum of 5 years as required by Greek accounting and tax legislation. After this period, data is securely deleted.

6. Cookies & Analytics

Our website uses Google Analytics 4 (GA4) to collect anonymous usage data (pages visited, time spent, device type). This data does not identify you personally. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We use session cookies necessary for the website to function correctly (e.g. language preference). These are not used for tracking or advertising.

7. Data Sharing

We do not sell, rent or trade your personal data to third parties. We may share data with:

  • Our email service provider (for sending confirmation emails)
  • Google Analytics (anonymised data only)
  • Competent authorities, if required by law

8. Your Rights

Under the GDPR you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right of Rectification: Request correction of inaccurate or incomplete data.
  • Right of Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@eleganceservices.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr. info@eleganceservices.gr.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr. www.dpa.gr.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.